All customers must agree to the terms and conditions. If there is any breach of these terms their account and all active services will be terminated with immediate effect, Peach Host nor their providers take liability for any losses suffered due to such termination. Please read the full terms for more information. Please note that if you have active services or you have an active account you have already agreed to the terms.
If you are not satisfied with your service in the first 12 hours after payment is received on our end, you have the option to request a full refund (Billing must also find a valid reason to refund you service). Refunds MUST be requested via ticket, from your account. Simply filing a cancellation request will not suffice, as all that does is cancel any future invoices. All refunds will be provided as credit or via the original payment method at our discretion. Once a refund is issued, any associated services will be terminated. Each client is only eligible to claim our 12-hour refund 2 times in a six months period. The client will be asked to confirm their refund request. If they do not confirm within 48 hours, eligibility to claim is lost. Any client found to be creating multiple accounts in order to claim a 12-hour refund multiple times will be denied the refund and possibly banned from using our services. Dedicated Server purchases are non-refundable and aren't refunded under any circumstances unless the service is not provided. Chargebacks Policy If at any time a chargeback creates a fee for Peach Host, the customer is responsible for paying the fee and may be billed for such. Unpaid chargeback fees may be outsourced to a collection agency. Creating a chargeback will result in suspension of all services until chargeback is canceled, and void any refund eligibility.
Promotions ("Coupons") are usually limited to one per client. Creating multiple client accounts to bypass is prohibited. We reserve the right to suspend the service on the duplicate account(s) and invoice the amount discounted off before unsuspending the service. Peach Host cannot guarantee that all promotion codes will work all of the time, as some may expire. We do not take responsibility for invalid codes or offers given by members of the general public. If you are found in possession of a premium code, such as one given to a staff member or one that’s used for testing, your account and any services related to the promotion will be canceled or suspended without refund if applicable. If the code was reproduced the first person to have used the code, will have their IP permanently blocked from our website.
You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Peach Host's servers. Any and all backup services provided by Peach Host, whether paid or not, are offered with no warranty or guarantee of their date, accuracy, and integrity. Peach Host shall by no means be responsible for data loss.
Peach Host reserves all rights to terminate your service upon any violation of the terms or any other basis if deemed needed by staff. This can be done without the user being informed or receiving any information prior to the Termination. If you’ve broken any terms you will be informed and we’ll ask you to not do it again, or correct it. If appropriate we will terminate the service on at the time of the violation. Also, your service will be suspended after 2 days ("48 hours") overdue notice, and then terminated 1-5 days later. Please make sure you pay your invoices, you’re given plenty of time and options so we take no excuses. If your server has been terminated then all of the files were cleared from Peach Host's drives. To prevent this, we offer the ability to ‘add funds’ which means that you can add money to the account which will automatically be added to your due invoices; you can also pay in advance, all invoices are made 15 days before the due date; you can subscribe to the payment, which means that PayPal will automatically send us money. When you purchas a service with peach host, your paypal automatically sets up an "Automated payment" if you want to cancel your service with peach host, you'll have to cancel via our billing panel, and your paypal, if you forget to cancel your automated payment, we cannot refund you for any un-needed payments.
Any support requests required for products from Peach Host shall be submitted through the billing system via tickets or our company's personal discord ticket system. Any other form of contact other than the predetermined ticket system or discord tickets is not guaranteed a proper answer from an official representative and can be punished with a full termination of the user's account and services due to non-logged support. We require you to contact us via our billing system for your own safety.
WE PROVIDE THE SERVICES AS IS, WITH ALL FAULTS AND AS AVAILABLE. WE AND OUR SUPPLIERS MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES. TO THE EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS DISCLAIM IMPLIED WARRANTIES THAT THE SERVICES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE AND OUR SUPPLIERS DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE, ACCURATE OR MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. NO ORAL OR WRITTEN INFORMATION GIVEN BY A PEACH HOST REPRESENTATIVE SHALL CREATE A WARRANTY. YOU MAY HAVE ADDITIONAL CONSUMER RIGHTS UNDER YOUR LOCAL LAWS THAT THIS CONTRACT CANNOT CHANGE. YOU USE THE SERVICES AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US OR OUR SUPPLIERS IS THE CANCELLATION OF YOUR ACCOUNT. IN NO EVENT SHALL OUR, OUR AFFILIATES’ AND OUR SUPPLIERS’ AGGREGATE AND CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES, IF ANY, THAT YOU PAID DURING THE PERIOD DURING WHICH SUCH CLAIMS AROSE. WE, OUR AFFILIATES, AND OUR SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY, AND THE LIABILITY OF OUR AFFILIATES AND SUPPLIERS SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
If it is found that any user is mining, stress testing, or any high resource practices are being used on any of our services their server will be immediately suspended and banned from buying any further services. This includes users who try to "Stress test" servers for long periods of time.
DDoS Attacks - If users are intentionally trying to DDoS (also known as Denial of service attack) servers they will be immediately banned from all services and sister companies and reports will be handed off to the Federal police as they may cause damage to systems and are also illegal, this also goes for any other type of attack against our services (This only stands for people executing the attacks and not the victim server owner).
You agree to defend, indemnify, and hold harmless us, our employees, contractors, officers, directors, agents, affiliated companies, and suppliers, from all liabilities, claims, and expenses, including attorneys’ fees, which arise from your use or misuse of the Services. We reserve the right to assume control of the defense of any third party claim that is subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
We reserve the right to change our policies at any time without notifying the client/customer.